Our service hotline (852) 24759875 offers support 365 days a year to ensure your business is not interrupted by equipment issues.

Our warranty service covers parts and repairs for damage not caused by human error. The specific warranty terms and conditions will be detailed in your purchase contract. If you have any questions about the warranty coverage, please do not hesitate to contact our after-sales service team.

Yes, environmental protection is a core commitment for us. Our products have received several green certifications, such as the 'China Environmental Labelling' (Ten Rings Symbol), and use biodegradable formulas. Our energy-saving equipment is specifically designed to reduce water and energy consumption, helping you achieve a green operation.

We recommend that all operators receive safety training provided by Chemlux before they begin using the equipment. This includes the correct use of personal protective equipment (PPE), guidelines for handling chemicals, and emergency stop procedures for the equipment.

Absolutely. All our detergent products are internationally recognised with HACCP food safety certification, ensuring they fully comply with the highest hygiene and safety standards when used for cleaning tableware.

Yes, Chemlux offers a professional installation and commissioning service. Our service personnel will ensure the equipment is installed in compliance with all safety and regulatory standards. The specific cost will vary depending on the equipment type and the complexity of the installation. Please contact our sales consultants for a detailed quotation.

Each model has different requirements for space and utilities (water, electricity, drainage). We provide detailed information in the product specification sheets and installation guides. We recommend contacting our team during the planning stage and providing them with your site plans to ensure a smooth installation.

If your device displays an error code or exhibits an abnormality, please first refer to the troubleshooting section of the product manual. If the problem persists, please immediately call our 365-day service hotline: 24759875, and our professional team will promptly provide you with assistance.

Daily maintenance is key to ensuring your equipment runs efficiently. We recommend cleaning the filter screens, removing food debris daily, and thoroughly rinsing the machine's interior with clean water after closing. For more detailed steps, please refer to the product operation guide.

To ensure optimal equipment performance and cleaning results, we strongly recommend using genuine Chemlux-branded detergents. Our detergent formulas are carefully developed not only to achieve the best cleaning effect but also to protect your equipment and extend its service life.

Water spots on tableware are usually related to water hardness and the amount of detergent or rinse aid used. We recommend using the Chemlux series of cleaning agents, specifically designed for local water conditions, and regularly checking the rinse aid levels to ensure the best cleaning results.

Choosing a dishwasher involves considering several factors, including the size of your restaurant, the daily number of diners, your kitchen space, and the types of tableware. We recommend contacting our professional consultants for a free on-site assessment and a customised proposal to ensure you find the equipment that best meets your needs.